Refund policy
REFUND & RETURN POLICY
Last updated: June 2026
Our Commitment to You
At VelvoraPets, your satisfaction is our priority. We stand behind every product we sell and want you to shop with complete confidence.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, we will make it right — no return required. Simply contact us within 7 days of delivery at hello@velvorapets.store with:
- Your order number
- A clear photo or video of the issue
We will offer you a full refund or free replacementat no additional cost to you.
Change of Mind Returns
We accept change of mind return requests within 30 days of delivery. As our products are fulfilled internationally, Velvora Pets covers return shipping costs on all eligible returns. Please contact us at hello@velvorapets.store before sending any item back.
Refund Processing
Approved refunds are processed within 5–10 business days back to your original payment method.
Non-Refundable Items
- Items returned without prior approval
- Items damaged due to misuse
- Orders where delivery was refused
Non-Delivery Guarantee If your order has not been delivered within 14 working days of the estimated delivery date for your region, you are entitled to request a full refund. Please contact us at hello@velvorapets.store with your order number and we will process your refund within 5–10 business days.
Contact Us
📧 hello@velvorapets.store 🌐 velvorapets.store