Shipping policy
SHIPPING POLICY
Last updated: August 2026
Free Shipping
VelvoraPets offers free shipping on all orders worldwide. No minimum order required.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
| Region | Countries | Estimated Delivery |
|---|---|---|
| United States & Canada | US, CA | 5–14 business days |
| United Kingdom | GB | 5–14 business days |
| Germany | DE | 5–14 business days |
| France | FR | 5–14 business days |
| Netherlands | NL | 5–14 business days |
| Europe (Extended) | ES, IT, BE, SE, CH, NO, DK | 10–20 business days |
| Asia | SG, JP, UAE | 10–20 business days |
| Australia & New Zealand | AU, NZ | 12–21 business days |
| South America | BR, AR | 15–25 business days |
| Ghana & Africa | GH | 14–25 business days |
Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time.
Customs & Duties
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at hello@velvorapets.store and we'll investigate immediately.
Contact Us
📧 hello@velvorapets.store 🌐 velvorapets.store